Privacy Policy

Last updated: May 2026

Serenity Sunrise Counselling Ltd is committed to protecting your privacy. This Privacy Policy explains, in a clear and simple way, how we collect, use and protect your personal information when you visit our website or contact us about counselling.

By using this website or getting in touch, you agree to the practices described below.

Who We Are

Serenity Sunrise Counselling Ltd Registered in England & Wales Director & Data Controller: Dawn Powell. We are responsible for the personal information you provide when using this website or engaging with our services.

Information we collect

We collect information in two ways:

Information you provide

This includes details you share when:

Completing a contact form
Sending an email or enquiry
Booking or attending a consultation
Engaging in counselling

This may include your name, contact details and any information you choose to share.

Information collected automatically

Our website is hosted by Wix, which may collect standard technical data such as:

IP address
Device and browser information
Pages visited
Cookies and similar technologies

This helps ensure the website functions properly and securely.

How We Use Your Information

We use your information to:

Respond to enquiries
Provide counselling services
Communicate with you about appointments
Maintain necessary records
Ensure the website operates effectively

We do not use your information for marketing or advertising.

Legal Basis for Processing

We process personal data under UK GDPR based on:

Providing a service you have requested
Responding to enquiries
Meeting professional, ethical or legal obligations
Ensuring safety and safeguarding
Consent, where applicable

How we store and protect your information

We take appropriate steps to keep your information secure. This includes using secure systems and limiting access to authorised personnel only.

Information is kept only for as long as necessary to meet legal, professional or operational requirements.

Sharing your information

Your information is confidential. It will only be shared when:

You give clear consent
We are legally required to do so
There is a serious concern for safety
Professional supervision requires discussion (your identity is protected)

We do not sell or share your data with third parties for marketing.

Cookies and website data

Wix uses cookies and analytics tools to support website performance and security. You can manage or disable cookies through your browser settings.

For more information, see Wix’s Privacy Policy.

Your rights

Under UK GDPR, you have the right to:

Access your personal data
Request corrections
Request deletion (where legally possible)
Restrict or object to processing
Withdraw consent
Raise concerns with the Information Commissioner’s Office (ICO)

If you have questions about this Privacy Policy or how your information is handled, please contact:

Serenity Sunrise Ltd

Email: dawn@serenitysunrise.co.uk Phone: 07510 147628

Updates to this policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page.