Accessibility Statement
At Serenity Sunrise Counselling, we are committed to making my services as accessible, inclusive and welcoming as possible. We want every person to feel able to reach out for support and to access therapy in a way that feels safe, comfortable and manageable for them.
This statement was last updated on May 2026
Our commitment to accessibility
Inclusive Practice We welcome clients from all backgrounds, identities and lived experiences. We strive to create a therapeutic space where everyone feels respected, valued and understood.
Accessible Communication
We aim to communicate clearly and simply. If you have specific communication needs, such as slower pacing, written summaries, or alternative formats, we are happy to tailor our communication to meet your needs.
Flexible Session Options To support different needs and circumstances, we offer:
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In‑person sessions (where applicable)
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Online video sessions
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Telephone sessions You're welcome to choose the format that feels most accessible and comfortable for you
Physical Accessibility
If you have any mobility or access requirements, please let us know in advance so we can ensure the space is suitable or offer an alternative session format.
Sensory Considerations
We aim to create a calm, low‑stimulus environment. If you have sensory sensitivities or preferences, we will do our best to accommodate them.
Support Needs
If you require additional support, such as bringing an assistance animal, using assistive technology, or needing extra time, please feel free to discuss this with us in your initial consultaion.
Ongoing Commitment
Accessibility is an ongoing process, and we are always open to feedback. If there is anything we can do to make your experience more comfortable or supportive, we encourage you to let me know. Together, we can create a therapeutic space that truly meets your needs.